Cancellation, Refund & Delivery Policy

1. Digital Service Delivery Policy

PrinciDesk is a 100% cloud-hosted Software-as-a-Service (SaaS) platform. No physical goods or boxed media are shipped.

• Activation Timeline: Upon completing online school onboarding or plan upgrade, your dedicated school instance (URL: /schools/[slug] and /app) is deployed electronically within 5 minutes.
• Confirmation of Delivery: Delivery of service is deemed complete once automated login credentials and confirmation emails are dispatched to the designated School Administrator email.

2. Subscription Cancellation Policy

Subscribing educational institutions may cancel recurring subscriptions at any time:

• Self-Service Cancellation: School administrators can request subscription cancellation via the billing dashboard or by emailing billing@princidesk.in.
• Effective Date: Cancellations take effect at the conclusion of the current prepaid billing period (month or year). You will retain uninterrupted access to your ERP and student data through the end of that cycle.
• No Automatic Termination: Existing student directories and academic data remain available for export for 30 days after the end of your billing cycle.

3. Refund & Chargeback Policy

Because PrinciDesk provides a complimentary 14-day fully-featured evaluation period prior to paid activation:

• Initial 7-Day Money-Back Guarantee: If within 7 calendar days of your initial paid subscription payment, you determine the platform does not meet institutional requirements, you may request a 100% full refund (less payment gateway processing fees where non-refundable).
• Mid-Cycle Cancellations: Monthly subscriptions cancelled after the 7-day guarantee period are non-refundable for the remaining days of that active month.
• Annual Subscriptions: If an annual plan is cancelled within the first 30 days, a pro-rata refund will be issued, calculating utilized service at the non-discounted monthly rate.
• Duplicate Charges & Technical Glitches: Any verified duplicate or erroneous payment will be investigated immediately and refunded in full within 5 to 7 business days to the original payment source.

4. Refund Request Procedure & Settlement Timeline

To initiate a refund claim:

1. Email billing@princidesk.in with your School Name, registered admin email, and Invoice Number.
2. Our finance operations team will acknowledge receipt within 24 hours.
3. Approved refunds are credited back to the original source method (Net Banking, UPI, Credit/Debit Card) via Razorpay/Stripe within 5 to 7 banking days per standard banking settlement cycles.